Hexagon's Safety, Infrastructure & Geospatial division provides several ways to contact support and access information, including online case submission via Support Portal, and phone support.
Support Portal
The Support Portal is one place where you get information, tools and contact experts. Visit respective Support Portal sub-sites to learn more about our products, and licensing, get the latest updates, and connect with other Hexagon Geospatial Community members, or get support from support teams.
Geospatial Community
Geospatial Community is a part of the Support Portal where you can find support-related discussion boards and knowledge bases across Hexagon's Safety, Infrastructure & Geospatial products. Find more information about the community in a Community post.
Technical Alerts
You can always check, and view announced technical alerts and notifications related to security updates and other important time-sensitive information.
Geospatial Licensing
With Hexagon Geospatial Licensing Portal one can generate and maintain run-time licenses for Hexagon Safety & Infrastructure and Geospatial products and download the software. See also Licensing Knowledge page and Licensing Frequently Asked Questions article to learn more about our geospatial software licensing and find answers to your licensing questions in the community.
Hexagon Support Notices
The Hexagon Support Notices page is to relay any new features, updates or changes specific to the Safety, Infrastructure & Geospatial Support website.
Submit Case
Hexagon provides an online method of requesting support 24/7. In case you need technical support, our customer support team is ready to assist. To submit an online case or access to discussion go to the Community Case Creation page and follow the instructions provided on the page. For general Hexagon information, call 800-345-4856 (US). For phone support, see the Contact Support page.
Trainings and Documentation
Our training services ensure you with tutorials, online and on-site training, product documentation, support and more to help you in your geospatial journey. The online learning platform for Hexagon Safety, Infrastructure & Geospatial provides access to courses covering our Geospatial products and solutions.
E-Learning from Hexagon offers online courses on products from our most popular solutions including web-based and hybrid training programs.
Public safety customer trainings led by experts will expand your knowledge and streamline your workflows to ensure success with mission-critical systems.
Documentation Portal
Access to the most recent technical documentation about Hexagon's Safety, Infrastructure & Geospatial products is assured by our online Documentation Portal.